If a user is out-of-office when an issue is assigned, the issue can be reassigned to a specific user or to a user in a group. The new assignee will be notified of the reason via a comment on the issue.

Configuration of the rule

Create the rule

The rule itself is based on the example Basic - Unassign an out-of-office user. So after checking the users out-of-office state the following steps can be added.

Create a variable “oooassignee” and store the current users display name with it

Variable name:

oooassignee

Smart value:

{{assignee.displayName}}

Assign the the issue to another user

The issue itself can now be assigned to another user by selecting a user specifically or assigning it to a user of a group.

Refetch issue data

In order to get the new assignee, after the previous step we need to reload the issue data using the Re-fetch action.

Add a comment to inform the new assignee

To inform the new assignee about the reason of the issue assignment add a “Comment on issue” action.

Comment:

Hello [~accountid:{{issue.assignee}}], 
this issue has been assigned to you because the previous assignee {{oooassignee}} was out-of-office.