Automations can factor in return dates.
This example shows the following rule: If a user is still out of the office for more than one day at the time of issue assignment, the issue can be reassigned to a specific user or to a user in a group. The new assignee will be notified of the reason with a comment on the issue.
Configuration of the rule
Create the rule
The rule itself is based on the example Basic - Unassign an out-of-office user. So after checking the users out-of-office status the following steps can be added.
Create a variable “oooEndDate” to store the “endDateTime” from the data object.
Check if the “oooEndDate” is empty OR the date difference is bigger than 1
Temporarily store the current assignee display name in a variable “oooassignee“
Assign a specific user or a user from a group
Re-fetch the data of the issue
This step is needed to get the new assignee from the previous step
Add a comment to inform the new assignee
